Appointment cancellation policy

A non-refundable fee of $50 will be charged to your credit card when the appointment is scheduled. Appointment time and date adjustments can be made one time with at least 72 hours' notice prior to your appointment. The fee will be credited toward your appointment invoice when your pet is seen. However, if adjustments are made to the scheduled appointment more than once, or with less than 72 hours’ notice, or if the appointment is cancelled, no credits will apply, and the fee will not be refunded.

Because we provide a unique service and because we have a limited number of appointments available each month, we ask that you let us know as soon as possible if you will not need your appointment. Please help us accommodate as many pets as possible by canceling your appointment early, should you decide you do not need it.

To Schedule an Appointment for your Pet 

• 1. Review our cancellation policy below
  
• 2. Download and complete the history form (cat, dog, or bird)
  
• 3. Download, read, and sign the client contract
  
• 4. If your dog is aggressive, read, and sign the waiver
  
• 5. Return completed paperwork via email to ocddoc@msn.com
  
• 6. Call to set up your appointment time: 678-878-4410
• 7. Ask your veterinarian to send pertinent medical records and  laboratory results to ocddoc@msn.com
  
• 8. If you have pet insurance, please let us know. We do not process pre-authorization paperwork
  

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