CANCELLATION POLICY

A non-refundable fee of $75.00 is required to schedule a new pet appointment.

A non-refundable fee of $50.00 is required to schedule a 6-month office recheck. 

The booking fee will be subtracted from your invoice when your pet is seen.


Appointment changes can be made one-time if it is at least 72-hours before your appointment. If the appointment is rescheduled more than once, or with less than 72 hours’ notice, the fee is relinquished and no credits will apply. If you decide to cancel the appointment (regardless of the reason), the booking fee is still non-refundable. 


​We must receive completed paperwork for new patients the day before your appointment, or your appointment will need to be rescheduled with loss of your deposit.

Masks are required while in our office, which we will provide. Masks must be worn correctly, covering your nose and mouth, for the duration of your appointment.


​Examples of safe and effective face coverings include N95 respirator masks with no valve, disposable polypropylene or cotton surgical masks, and homemade cloth masks with multiple layers of fabric.


​Bandanas, handkerchiefs, knitted masks, fleece balaclavas, neck fleeces (gaiters), and masks with exhalation valves are not acceptable face coverings. We are happy to provide a safe facial covering for you at your visit.  There are no exceptions to this policy. 



    When scheduling your appointment, please let us know if any of the following apply:

    1. You feed your pet a raw diet

    2. Your pet is not up-to-date on vaccines, deworming, or heartworm prevention

    3. You are sick or recovering from an infection, or you have a fever or cough

    4. You have been exposed to someone who is ill or tested positive for COVID19

    5. You recently received a live vaccine (Flu mist, MMR, varicella, chicken pox, or shingles)

    6. If you are sick, we will make accommodations for a telemedicine appointment instead

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Veterinary Behavior Consultants

To Schedule an Appointment for Your Pet

 


  • 1. Review our cancellation policy above
  • 2. Click the button below for online scheduling; scheduling your appointment online is the fastest way to book our earliest available appointment
  • 3. Our response time to phone/voice messages is delayed due to high call volumes  
  • 4. Return new patient paperwork (history form, contract and waiver), to help us prepare for your visit. We must receive your forms at least 24-hours prior to your appointment, or your appointment will need to be rescheduled with loss of your deposit​

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  • 5. Carefully read the client contract before signing it; it outlines what is included with your consultation and how we handle and charge for ongoing care ​
  • 6. New pet appointments are 1.5 - 2 hours, to allow time for history-taking, discussion, and demonstration of behavior modification; these are NOT drop-off appointments  
  • 7. You must bring your pet(s) to the appointment 
  • ​8. Do not bring small children to your appointment   
  • 9. Ask your veterinarian to email pertinent medical records and laboratory results; if you do not request them, we will not have complete information for your pet's assessment ​ 
  • 10. If you need an appointment for more than one pet, or for an exotic or large animal, please call or email us for assistance​
  • 11. You may bring or send photos or videos of your pet to us, but never provoke a negative or aggressive response for the sake of obtaining video - we do not need to see your pet misbehave in order to help​​
  • 12. We do not process pre-authorization paperwork for insurance plans prior to a consultation​